Shipping policy

SHIPPING POLICY

Last Updated: January 19, 2026

PROCESSING TIME

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

DOMESTIC SHIPPING (United States)

We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days

Shipping costs are calculated at checkout based on your location and selected shipping method.

INTERNATIONAL SHIPPING

We currently ship to select international destinations. International shipping times vary by location:

  • Canada: 7-14 business days
  • Other International: 10-21 business days

CUSTOMS, DUTIES, AND TAXES

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient.

ORDER TRACKING

Once your order ships, you will receive a tracking number via email. You can track your package using the carrier's tracking system.

SHIPPING CARRIERS

We primarily ship via USPS, UPS, and FedEx. The carrier will be selected based on your location and shipping method chosen.

LOST OR DELAYED PACKAGES

  • Domestic orders: If your package has not arrived within the estimated delivery window, please contact us and we will work with the carrier to locate your package
  • International orders: Please allow additional time for customs processing before reporting a package as lost
  • We are not responsible for delays caused by shipping carriers, weather, or customs

DAMAGED PACKAGES

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue through a replacement or refund.

INCORRECT ADDRESS

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes must be requested within 2 hours of placing your order.

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

CONTACT US

For questions about shipping or to check on your order status, please contact us at:

Email: kearls@vimcollective.com